We ship our live animals by air transportation services, and use high quality travel containment structures that ensure your pets are happy and comfortable. The air shipping fee for live small animals is $214.99 per travel container. Additional Shipping fees may be incurred for small animals being shipped to Alaska and Hawaii. Customers need to retrieve their pets at the airport.
Animal Products and Supplies will ship using USPS ground services and shipping charges are determined by dimensions and weight. Shipping costs will vary accordingly. Smaller items that can be shipped in containment boxes with flat rates will be done accordingly, while larger supplies not fitting standard USPS flat rate boxes will be shipped and charged according to size and weight of products shipped.
1. There are restrictions on some products, and some products cannot be shipped to international destinations.
2. Current regulations do not allow us to ship small animals (mammals) to the state of California.
3. Additional shipping fees may be required for orders going to Alaska and Hawaii.
4. Currently, small animals shipping to Alaska must ship via Alaska Airlines, and there is a temporary delay for small animals shipping into Alaska until Sept. 3, 2019.
You may return new, unopened items within 10 days of delivery, less a 20% restocking fee. Return shipping costs are the responsibility of the customer unless the return is a result of our error (you received an incorrect or defective item, etc.). Live animals cannot be returned.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond promptly with instructions on how to return items from your order.